How can we help?
CallTape support — answers to common questions and a way to reach us directly.
Frequently Asked Questions
How does CallTape record my calls?
CallTape records by merging a dedicated recording line into your call, creating a conference call. While you're on a call, you add CallTape's recording line and merge it — the conversation is then recorded through that line and saved to your diary. You start each recording yourself; nothing is recorded without you initiating it.
Is call recording legal where I live?
Call recording laws vary by country and region. Some places require that all parties consent to being recorded. You are responsible for complying with the laws that apply to you. Please make sure you have the right to record before using CallTape.
Where are my recordings stored?
Recordings are stored securely in the cloud so you can play and download them. A recording is deleted from our cloud storage as soon as you download it to your device, and recordings you don't download are deleted automatically after 7 days. Full details are in our Privacy Policy.
Does the other person know they're being recorded?
CallTape does not automatically notify the other party. Depending on where you live, you may be legally required to inform them. Please follow your local laws regarding recording notifications.
How do I delete a recording or all my data?
You can delete any individual recording inside the app. To delete your entire account and all associated data, go to Settings → Delete Account in the app — deletion is completed within 30 days. You can also contact us at the email below.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Open Settings → your name → Subscriptions on your device to cancel at any time.
How do I contact support?
Email us using the address below. We aim to respond within 48 hours.